We want to give you a hassle-free way to return anything, so you can return any item to us within 45 days of receiving your original order, including sale items.

Step 1
You can return your parcel using any postal service.

Please note – you’ll need to cover the postage and any relevant duty costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.

Step 2
Pop your returns note in the parcel with your order number and which items you’re returning for a refund marked on it.

Step 3
Remember to ask for proof of postage as the parcel remains your responsibility until it arrives with us so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

Step 4
It can usually take up to 3-7 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse, depending on your location and which postal service you use.

Our warehouse locations:

  • Barcelona
  • Frankfurt
  • Istanbul
  • London
  • Milan
  • New York
  • Paris
  • Sydney
  • Tokyo

Step 5
We’ll send you an email as soon as we’ve received your return back at our warehouse in its original condition. Once received, we’ll refund your original payment method – this is usually done within 24 hours.

Step 6

If you return your order within 28 days of receiving it, a full refund will be issued to your original payment method. You can expect to receive your refund within 10 working days.

If you return your order within 29 to 45 days of receiving it, a gift voucher will be issued instead.

NEED MORE INFORMATION?

See our Returns FAQ